What guests wrote last night, on the board this morning
Altoreva Reviews is an optional module that collects your public guest reviews every night, reads them for what keeps going wrong, and lets you turn a complaint into dispatched work on the same board your team already runs. Not a dashboard someone opens on Monday.
A review is a complaint that arrived late. Treat it like one.
By the time a guest writes it down, the chance to fix it is gone — but the pattern behind it is still there, and it is still costing you the next guest. Altoreva Reviews finds that pattern and puts it one button away from the dispatch that runs the rest of your property.
Reviews from the popular review sites your guests post on, each collected by its own dedicated reader so one quiet source never stalls the rest. Your first collection reaches back ninety days, so there's history to work with on day one.
The nightly analysis reads the whole body of reviews and surfaces the themes that keep recurring at your property, in your guests' own words, rather than scoring you against a fixed checklist written for somebody else's hotel.
When a guest names someone — and they usually name the good ones — the mention is picked up and attributed, so recognition rests on the record instead of on whoever happened to read that review.
Score and volume by site over time, so the question "did last quarter's fix actually hold?" has an answer, and a slide is visible while it's still a slide.
The part that closes the loop. Reading something that needs doing, you raise an action call from that review — or from a whole recurring theme — with one button. It arrives coded, owned and timed, then routes, escalates and reports like any other work. When the moment has already passed, a second button logs it as a guest service lapse instead, and every review lists what was raised from it. Reputation stops being a separate conversation from operations.
Reviews written in another language arrive translated, so the complaint in German or Portuguese is read and counted like the rest, instead of skipped by whoever was on the rota that week.
What you did or decided about a review is written on it, with your name and the time, and the list shows which reviews carry notes. The next manager to open it sees it was handled, and how.
When a guest names the wrong building, room or date, write down the fact and the next summary uses it, while their complaint stands. A review that isn't about a stay with you — the wrong property, a duplicate, not a guest — can be set aside: it leaves the themes, never your ratings or counts, and shows who set it aside. If it breaks a site's rules, the help inside Altoreva walks you through reporting it there.
An add-on to Altoreva Ops, not a second tool
Reputation software usually sits off to one side: its own login, its own inbox, its own set of numbers that never quite line up with what the team did about them. Altoreva Reviews sits inside the operations platform instead, so the fix and the review that prompted it live on one record.
The collection runs on its own overnight, per property. Nobody exports anything, and nobody has to remember to check.
A call raised from a review is an action call like any other: same codes, same dispatch, same clock, same reports.
Each property is read nightly and the analysis is waiting in the morning. There is nothing to install and nothing to schedule.
Altoreva Reviews is a paid add-on to Altoreva Ops, switched on per property. Talk to us about turning it on for yours.
Need physical security on the same system?
Altoreva Security adds incident reports, key and visitor control, and GPS-verified guard patrols to Altoreva Ops. Altoreva Chat moves the staff group chat onto a system the property owns. Both are licensed the same way.
Want your reviews turning into work instead of into a report?
Altoreva Reviews is a paid add-on for any property running Altoreva Ops. Reach us directly to talk it through.